Zoho Pricing Plans
Zoho CRM breaks its pricing plans down into five categories: Free Edition, Standard, Professional, and Ultimate Edition.
Each concurrent plan comes with a price bump, along with a wider range of helpful features to help you run different aspects of your business more effectively.
- The Free Edition is naturally free of charge and provides you with the basics of CRM software. This includes lead, contact, and account management features, plus standard reports and analytics. The Free Edition caps at just three users.
- The Standard pricing plan, from $12/user/month with a yearly contract and $18/user/month with a monthly contract. This plan offers everything in the Free Edition, plus scoring rules, email insights, and increased customizability across the platform.
- The Professional pricing plan, from $20/user/month with a yearly contract and $30/user/month with a monthly contract. This plan provides the same features as above, combined with inventory management, Google Ads integration, and process management capabilities.
- The Enterprise pricing plan, from $35/user/month with a yearly contract and $45/user/month with a monthly contract, is firmly intended for larger businesses. It comes with a bevy of automation driven features, such as conversational AI and auto-responders.
- The Ultimate Edition plan is also available, offering enhanced storage and advanced customization. This plan is perfect for really large companies with lots of CRM needs. The price starts at $100/user/month and is only available with a yearly contract.
The pricing model for Zoho CRM is pretty straightforward, with stacked features that make it easy to scale when you have to. We can tell you right now that if you’re just starting out, sticking with the Standard or Professional plans is probably your best move.
Zoho Cost Per User
As you’ve likely noticed already, Zoho CRM charges users on a per-user, per-month basis, not unlike other CRM platforms on the market today. The Zoho Standard plan, for example, will cost you $12/user/month ($18/user/month if you opt for the monthly contract), and there’s no cap on users.
The reason most CRM software providers – and most business software providers in general – opt to charge this way is because it makes it easy to scale your software as you scale your business.
For example, if you’re a company with only five employees using Zoho’s Standard plan at $12/user/month, your yearly cost will only be $720 (providing you signed up for a yearly contract). However, if you’ve got a larger team of about 20 employees using the same software, your yearly cost will jump up to $2,880.
Basically, there’s no need to worry about how big your team is when deciding on price, because each plan is designed to function concurrently with the size of your business. Understanding which features are available in each plan is much more important, and we’re going to dig a bit deeper into that next.
Zoho Standard Costs
Other than the Free Edition, the Zoho Standard pricing plan is the most affordable and most basic of all the options available. At $12/user/month when you sign up for a yearly contract and $18/user/month with a monthly contract, you’ll be able to get the essentials of CRM software at a decidedly competitive price in the industry.
As far as additional features are concerned, you won’t have access to much. The basics include workflow conversion, customizable fields, and reports, and email insights, all on top of the standard lead, contact, and account management tools you’ll find in any CRM software.
Zoho Standard is best for smaller companies looking to break into the CRM software game beyond the free model.
Zoho Professional Costs
If you’re looking to go a bit beyond the basics and have a little more money to spend, Zoho Professional pricing plan might be your best option. At $20/user/month with a yearly contract and $30/user/month with a monthly contract, the plan certainly won’t break the bank, and you’ll have access to some of the unique features that make Zoho CRM so popular.
For one, you’ll have access to the process management feature Blueprint (pictured here), which makes it easier to fully understand how your team is managing leads, contacts, and accounts using a step-by-step display.
You’ll also get access to additional automation features, such as notifications and field updates. Plus, with Google Ad integration, you can house all your advertising needs in one platform.
Zoho Professional is perfect for companies looking to scale in the future. With just enough features to make a significant impact and a lower price point than its enterprise-level counterparts, you can truly hack your CRM workflow without breaking the bank.
Zoho Ultimate Edition Costs
The Zoho Ultimate Edition stands alone as a huge – and expensive – upgrade within the Zoho CRM family of pricing plans. At more than twice the cost of the most expensive plan available, you’ll be paying upwards of $100/user/month for a full year, since this plan is exclusively available with a yearly contract.
The Ultimate Edition doesn’t exactly add more features – rather, it increases the capabilities of other features for larger companies.
Does Zoho Have a Free Plan?
Yes, Zoho does offer a free plan. You’ll get access to the most basic of CRM software features, like lead, contact, and account management.
You don’t get access to customizable fields, additional storage, or any of the analytics and reporting features outside of simple graphs.
Plus, while most Zoho plans allow you to integrate with a number of third-party apps, the Free Edition limits you to just the Zoho family of apps.
If you are looking to test out Zoho before you buy, though, the Free Edition is the perfect place to start. You can give a small team access to the basic feature set, and get a feeling for whether or not the software can improve your business.
Then, once you’ve made your decision, upgrading to a paid plan – ideally at a yearly rate to save some money – will feel like less of a risk because you’re already familiar with the basics.