Top 6 Digital Transformation Trends In Government
This article is a continuation of my series on how digital transformation trends are changing different industries. I have already talked about areas such as health care and finance, and today we will focus on how digital transformation can change the government.
Local, state, and federal governments are using technology to improve the lives of citizens. From automation to leveraging the Internet of Things to make cities smarter, these entities have discovered how technology can be used to increase workplace efficiency and improve civic life, and see the biggest digital transformation trends that make waves in the government.
IoT Connected Cities
Using sensors built into cars, traffic lights, traffic cameras, and power grids, data and information are automatically collected and distributed. Common uses of the Internet of Things are smart meters, “talking” to utilities to save energy and road sensors to track and manage traffic patterns.
In addition to these infrastructure projects, the Internet of Things also plays a role behind the work of services such as public transport, public safety, and sustainability. Smaller localized government projects are more difficult to implement due to lack of funding and technical support, and some states have used the Internet of Things for years without even realizing it.
Texas began tracking flow levels more than 20 years ago in an effort to identify and prevent potential flooding.
Automation is the solution to freeing up more budgets.
Government departments, aware of the benefits of automation, have been using technologies such as AI and chatbots to create more citizen-centric experiences. An automated call center for social services is an example of how chatbots revolutionize the human services sector. Technology has been exploring more ways to further integrate AI into law enforcement.
Cognitive chatbots have the ability to replace white-collar pencil pusher, virtually eliminating paperwork and countless hours of work data. While the U.S. Bureau of Labor Statistics “optimistically predicts that government labor will have little or no job loss between now and 2024″ – and although automation has not yet been incorporated into government processes, the future seems promising, especially considering that AI could release 30% government work in less than a decade of power when the possibility.
With that workforce, we’re looking for safer cities, more technological advances, happier citizens.
Safety and Security
Cybersecurity attacks are a form of war in the 21st century, so the government is working 24 hours a day to protect citizens’ data and infrastructure. With the increasing virtual presence of citizens and the large amount of highly confidential information now stored online, all departments continue to improve cybersecurity and protection.
Recognizing that a risk-based approach would better help Governments make informed decisions, technology is being used not only for defense but also for detection.
DHS reports current technology to issue “Alert… Machine speed alerts when incidents are detected to help protect the networks of government and private sector IT companies.
“, as cyber threats evolve and the National Cybersecurity Protection System (NCPS) continuously provides “intrusion detection capabilities, advanced analysis, information exchange, and intrusion defense.”
Progress on security will continue, especially to protect the growing mobile capabilities of the government. Traditionally, wireless connections are not as secure as wired, so mobile applications cause the same network problems.
IDC reports that more than 70% of the U.S. workforce will move in 2020. This will simplify countless procedures and processes, including many at federal, state, and local levels. The citizen-oriented application is designed to provide public services and attract the community. Motor vehicles and entertainment are providing information and services faster than ever.
Business-oriented applications make the government more efficient by limiting the time people spend on paperwork and other ordinary tasks that can be automated and mobile. For example, citizens can request government services and ask questions by swiping to the left instead of using a 30-minute phone call. Speak up.
Contrary to the original belief, moving these entities to move would further alienate low-income people, and current research supports the opposite. Improving liquidity actually overcome the digital divide because, for many people, smartphones are the only technology they have. More people, changing the relationship between citizens and their governing bodies.
Data collection and analysis
What was once a rigorous and tedious process, with a long delay in reporting time, is now a simplified and autonomous process that provides real-time data on everything from traffic monitoring to weather patterns to business activities.
“Civic experience is one of the main drivers of the digital transformation of government agencies,” emphasizing that protecting citizens’ privacy is a necessary issue. Government agencies are using technology to obtain data that better serve citizens. “From housing and transportation problems to possible causes of high disease rates in a given area, government agencies can now consolidate large amounts of data and use sophisticated analysis to learn more about everything,” the report said.
Public programming now addresses the needs and needs of citizens more effectively. Participation in social media platforms also provides a quick and easy way to accumulate relevant data and facilitate two-way communication with government entities and their citizens.
Digital Government Platforms
Citizens have spoken and the government has listened. Nobody wants to wait to fix their Medicaid problem. More than 65% of public service leaders cited the creation of personalized civic experiences as a priority, according to an accent survey.
Government platforms help leaders achieve this. Citizens around the world have more information than ever, allowing them to do more in less time.
For example, we can now book a doctor by visiting the website and choosing the most convenient date and time. We can view our medical records online, file taxes online, and change our marital status or home address online. Improve civic engagement and satisfaction.
From smart cities to technology councils, local, state, and federal governments have begun to embrace technology. It will be interesting to see how this trend evolves and how it will affect cities and city citizens.